PHRi Exam 1

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PHRi Exam 1

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21
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135
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Question 1 of 25

1 Jua Mwangaza Solar Ltd, a Kenyan rooftop-solar installer, plans to double its installation crews in Nairobi and Mombasa next year. Labour-market data shows a shortage of certified electricians, a competitor opening a training school, and rising pay settlements in construction. Which action BEST turns this information into an HR priority?
2 Which action is MOST likely to improve joint decisions at Atlantic Rim Offshore Services Ltd in Takoradi, Ghana, where operations, finance and HR work as separate departments and operations managers complain that HR hears about crew changes only when vacancies appear, so recruitment starts late?
3 Kabwe Poultry Producers Ltd employs seasonal workers on three farms in Zambia. An internal review finds that contract terms, working hours and protective equipment differ between the farms, and nobody has checked them against the local employment and safety rules. The HR manager is asked how to reduce compliance risk. Which TWO actions should the HR manager recommend? Select TWO.
4 Mara Blooms Ltd, a flower exporter in Naivasha, Kenya, employed 460 staff on 1 January and 540 on 31 December. Sixty employees left during the year. The board asks for the annual staff turnover rate using the standard average-headcount method. What rate should the HR manager report?
5 Sankofa Customer Care Ltd, a Ghanaian outsourcing firm, will open a centre in Cairo with 80 agents, some of whom will be recruited from neighbouring countries. The HR manager must prepare the hiring approach. Which TWO steps are MOST appropriate? Select TWO.
6 Copper Arc Smelting Ltd in Kitwe, Zambia, approved 30 technician vacancies and filled 24 of them this year. Recruitment costs were ZMW 180,000 in agency fees, ZMW 36,000 in job-board adverts, ZMW 24,000 in referral bonuses and ZMW 60,000 for recruiter and interview-panel time. What was the cost-per-hire?
7 Which approach is BEST for improving selection quality at Densu Pharma Ltd in Accra, where three managers interview candidates for quality analyst posts, each asking different questions and scoring on overall impression? Two recent hires failed probation, and the HR manager needs decisions that can be defended if a candidate challenges them.
8 Highland Creamery Ltd in Eldoret, Kenya, needs 15 milk-quality technicians. Repeat adverts on a job board have attracted few qualified applicants, while two recent hires from the local agricultural college are performing well. The HR manager wants to add a sourcing method. Which method should be added FIRST?
9 Nilotex Spinning Mills SAE in Mahalla, Egypt, ran a machine set-up course for 40 supervisors that scored 4.6 out of 5 and all of them passed the final test. Three months later the HR manager checks whether supervisors apply the new set-up method on the shop floor. Which level of the Kirkpatrick training evaluation model does this three-month check measure?
10 The head of branch operations at Gold Coast Savings Bank PLC in Accra retires in 18 months, and no successor is obvious. The HR manager is asked to bring data to the succession discussion. Which data set is MOST useful?
11 Total rewards communication is the issue at Zamfresh Supermarkets Ltd in Lusaka, Zambia, where staff mainly see their monthly cash pay, do not value the employer-paid pension, medical cover and training, and some say pay is too low. Which action is BEST for communicating the full value of what the company provides?
12 Pyramid Pixel Studios SAE, a game developer in Cairo, has a salary budget freeze. Developers say they need more control over their working day, and two have received outside offers. The HR manager looks for a retention step that fits within the freeze. Which action is MOST appropriate?
13 Which approach is BEST when Harmattan Mobile Ltd, a telecom operator in Ghana, asks the HR manager how to design private medical cover and a supplementary retirement plan for its staff?
14 Which action is MOST appropriate for the HR manager at Tuskerline Haulage Ltd in Mombasa, Kenya, where mechanics have a salary band of KES 60,000 to KES 90,000 a month and six well-rated mechanics are paid between KES 52,000 and KES 57,000, below the band minimum?
15 Which lifecycle stage needs attention, and what is the BEST response, at Zambezi Gorge Lodges Ltd in Livingstone, Zambia? Thirty percent of seasonal staff leave within six weeks, and exit interviews mention unclear duties, no introduction to colleagues and poor communication about staff housing.
16 Which approach is BEST for raising engagement among nurses at Ziwa Referral Hospital Ltd in Kisumu, Kenya, where a survey shows high stress and long shifts and the HR manager is asked to support a programme?
17 At Brong Technical College in Ghana, one head of department rates 95% of lecturers as exceeds expectations, while the other heads rate about 15% that high. Promotions will draw on these ratings. The HR manager wants fair decisions. Which TWO actions are MOST appropriate? Select TWO.
18 Which approach is BEST for the HR manager launching an outreach programme at Maji Safi Services Ltd, a Kenyan water utility, that offers work placements to young people with disabilities and supports its social responsibility goals?
19 A scaffold on a Copperhill Builders Ltd site in Lusaka, Zambia, partly collapsed during a night when no one was working, so nobody was hurt. The site manager suggests moving on. The HR manager supports the safety programme. Which TWO actions are MOST appropriate? Select TWO.
20 After 12 promotions at Sika Mutual Insurance Ltd in Accra, payroll finds salary mismatches between the HR information system and the approved pay letters for two employees. HR officers had keyed the changes directly. The HR manager wants to improve data accuracy. Which action is MOST appropriate?

Case 1: Sinai Glassworks — handling a supervisor complaint

Sinai Glassworks SAE makes bottles and tableware at its plant in Suez, Egypt, and employs 620 people on four rotating shifts. On Sunday 9 March, HR manager Nour Farouk received a verbal complaint from Hana Saleh, a furnace operator on Shift C. Ms Saleh says shift supervisor Karim Mansour mocked her in front of the team and, a few days after she reported a faulty gas valve, told her that her overtime would be "reviewed". Two colleagues, Adel and Samir, were present at the time.

DateEvent
2 MarchMs Saleh reports the faulty gas valve
5 MarchMr Mansour makes the overtime remark
9 MarchVerbal complaint made to HR
  • The handbook requires acknowledgement within 3 working days and completion of an investigation within 30 working days. It applies the same procedure to every complaint and lets an employee bring a colleague or worker representative to investigation meetings.
  • Mr Mansour has 11 years of service and no previous warnings.
  • Mr Mansour has heard of the complaint. He has asked Nour to handle it informally, as he says was done for another supervisor last year, and not to involve the plant director.
  • Tarek Fahmy, the union representative, has offered to accompany Ms Saleh.

Nour will open a confidential case file for the matter.

21 What should Nour do FIRST in response to Ms Saleh's complaint?
22 Mr Mansour asks for the matter to be handled informally because that was how a similar case was treated last year. How should Nour respond?
23 Tarek Fahmy offers to accompany Ms Saleh to her investigation interview. Which response BEST supports positive employee relations?
24 A payroll colleague who is a friend of Mr Mansour asks to view the case file. How should the file be stored and accessed?
25 The investigation substantiates the remarks and the overtime threat. Mr Mansour has an 11-year record with no warnings. Which outcome is MOST appropriate?

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