Refund and Cancellation Policy

This policy covers purchases on gradezup.com. It forms part of our Terms of Use and Sale. Nothing in it takes away your rights under Ugandan consumer law.

1. What you buy

• Each course is a one-time purchase. There are no subscriptions or automatic renewals, so there is nothing to cancel and you are never charged again.
• A purchase gives you lifetime access to that course’s practice papers, including papers we add later, for as long as Gradezup offers the course.
• Try before you buy: the first paper in every course is free, so you can check the format, quality and marking before you pay.

2. When we give a refund

• Duplicate payment: if you were charged more than once for the same course, we refund each extra charge in full.
• Unauthorised payment: if a charge was made without your permission, contact us at once. We will investigate and refund confirmed unauthorised charges.
• Technical problems: if a fault on our side stops you using a course you bought and our support team cannot fix it within 7 days of your report, you can ask for a full refund.
• Not yet used: if you have not opened any paid paper in the course, you can ask for a full refund within 3 days of buying it.
• Course withdrawn: if we ever stop offering a course you bought, we will give you at least 30 days’ notice, or offer you a comparable course or a pro-rata refund.

3. When we do not give a refund

Unless section 2 applies or the law requires a refund, we do not refund:

• a change of mind after you have opened a paid paper;
• not having used the course;
• your exam result. Our papers are practice material, and we do not guarantee any exam result.

4. Accounts set up by a school or institution

If your school or institution bought your access, refunds are handled under its agreement with Gradezup. Please ask the institution.

5. How to ask for a refund

Email [email protected], or WhatsApp +256 744 806 268, with:

• your full name and the email address on your account;
• your order number or payment receipt;
• the reason for your request.

Approved refunds go back to your original payment method (card, Google Pay, Apple Pay or mobile money) within 7–10 business days. The exact timing depends on your bank or mobile-money provider. Access to a refunded course ends when the refund is made.

6. Changes to this policy

If we change this policy, we will post the new version here and update the date below. A purchase is covered by the policy in force on the day you made it.

Last updated: 27 October 2026