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*Operations Management L5M9 paper 2.
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1.
Improvement of an organisation’s operational need to take into account Kaizen’s continuous improvement model due to which of the following reason
1. Business environments are forever changing and requires a company to adapt with these changes
2. Competitor companies keep on devising their strategies to suit the current business environment
3. Ensures that a company operational strategy cannot be imitated by other competitors
4. Reduces the costs that the company incurs in implementing their strategy
2.
Flexibility of operations management strategy focus on which of the following? Select THREE that may apply.
3.
Within the input-transformation-output model, it is stated that input resources can be further categorised into transformed and transforming resources. Which of the following are transformed resources?
1. Raw materials
2. Staff
3. Customers
4. Facilities
4.
Volume is one of the four key dimensions of operations process in many organisations. When a company produces high volume output, specialisation will be achieved. Is this statement correct?
5.
When designing an operations management strategy, the operations manger needs to consider the aspect of efficacy in the processes that the company undertake. Which of the following is an exact definition of efficacy?
6.
Which of the following are examples of strategies decisions to be undertaken by the operations manager in a company?
1. The market in which to pursue the business in
2. The quantities of inventory to hold in the warehouse
3. Extra capacity to add in order to meet demand variations
4. Location of the facility
7.
Process control chart is one of the methods used in diagnosing quality problems in an organisation. Which of the following is true about the use of process control chart?
8.
A flow chart is used for which of the following when diagnosing quality problems in an operations process?
1. To communicate to employees how a process is to be implemented
2. To determine to probable outcome range in a process
3. To document a process by establishing the measures to follow
4. To evaluate the patterns in process variations
9.
Which of the following methods is used to indicate the relationship between variables when diagnosing quality problems in an operations process?
10.
DELITE Corporations has been operating a strategy for the past seven years. They have since realised that there has been changes in their business environment which requires them to make some improvements to their strategy for the aim of protecting their competitive advantage. Which six sigma methodology may be suitable for DELITE Corporation to adopt?
11.
Which of the following are the potential benefits of adopting concept of total quality management in an organisation’s operations processes?
1. Ensures that the satisfaction of customers is guaranteed
2. Reduces the cost incurred by the organisation
3. Helps in reducing waste and inventory in the organisations
4. Ensures products of inferior quality are produced by the organisation
12.
Gregory, operations manager for DELBIT Limited recently recognised that there has been an increase in the number of customer complaints due to the quality of products that his company have been offering to the market. After a board meeting, the company agreed on ensuring that there will be improvements in the quality of products they offer. They decided to form a small group of seven employees whom their role will be to meet regularly to identify, categorise and resolve any quality problems that arise in the workplace. Which approach to total quality management is DELBIT Limited intending to adopt?
13.
According to Deming’s 14 points, which of the following are identified as deadly barriers for the management to overcome in order to improve quality offered by the organisation?
1. Lack of Consistency in quality management processes
2. Longer Supplier lead times
3. Emphasis on short term profit as opposed to long term profits
4. Offering quality training to employees to improve their skills
14.
Which of the following is the use of in-process checks as a mechanism to detect failure in the organisation’s operations?
15.
Which of the following is a type of failure mode and effect analysis (FMEA)?
1. Continuous FMEA
2. Design FMEA
3. Quality FMEA
4. Process FMEA
16.
Process reliability in an operations process may be achieved through which of the following approaches?
1. Focusing only on the quality that the organisation acquires from its suppliers
2. Providing effective maintenance to avoid process and operations disruptions
3. Designing an effective cost structure to reduce the costs incurred by the company
4. Building redundancy into the process such as the use of back ups
17.
Which of the following type of machinery is to be used by a manufacturing company to provide a repair and maintenance to a machine only after the failure has occurred?
18.
An organisation needs to design and implement a business continuity plan into their operations. Is this statement correct?
19.
Production planning and control, within operations management, in the automotive industry will focus on which of the following as a priority?
1. Routing
2. Sourcing
3. Branding
4. Scheduling
20.
Which of the following are strategies that a company should adopt to ensure its business continuity? Select THREE that apply.
21.
Which of the following points are important take into account for an organisation to get the best out of a benchmarking process?
1. Benchmarking should not be a one-off event, it should continuously compare the organisation’s performance against those of others
2. Benchmarking requires top management intervention and resource support
3. Benchmarking should be a copy and paste exercise mainly observing and imitating how others perform in order to improve
4. Benchmarking simply provide solutions on how to improve performance by looking at how others perform their operations.
22.
Intermittent operations can be used by a manufacturing company when producing different products that require different production methods and arrangements. Which of the following can be used under the intermittent operation process?
1. Mass customisation
2. Project process
3. Batch process
4. Line process
23.
Which type of layout is suitable where the transformation has to take place only in a specific place?
24.
Which of the following are not advantages of a functional layout of an operations facility?
1. Cost effective because transformation process only occurs in a single area and cannot taken to another place
2. Create flexibility to handle a wide variety of processing requirements
3. Cost effective because it increases the movement between jobs
4. Employees conduct a single task at a time, ensuring consistent quality
25.
Which of the following is true of the key differences between services and tangible products?
