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*Operations Management L5M9 paper 3.
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1.
According to the SERVQUAL which gap arise from the poor and exaggerated advertising used by the manufacturing company?
2.
When designing an operation management strategy to use in global sourcing, cultural aspects are an important key aspect to be considered by an operations manager. Is this statement correct?
3.
The Taguchi function loss aims to minimise which ONE of the following in a company’s operations process?
4.
There are three approaches to the Poka Yoke method which the organisation uses to get rid of products through the identification, prevention and correction human errors as and when they occur. Which of the following approach is used to alert the machine operator of abnormalities in number of movements a machine has made during the process?
5.
Which of the following are regarded as the key stakeholders in the six sigma methodology?
1. Customers
2. Senior management
3. Processes
4. Employees
6.
Which of the following explains the role of the ‘’process owner” when implementing the six sigma methodology?
7.
Which of the following are the potential benefits of total quality management (TQM)?
1. Increased need for inspection hence reducing occurrence of quality failures
2. Costs associated with refining defective products and services are minimised
3. It creates a sense of ownership and belonging among staff in relation to quality management process
4. Does not require training of staff and personnel in achieving the desired quality levels
8.
When implementing total quality management system, the use of steering committee is essential in the process. Is this statement TRUE?
9.
Performance measures in operations management can include consumer satisfaction. Is this true?
10.
Which of the following will have the greatest future impact on operations management within a manufacturing company?
11.
Which of the following would be the most useful for an organisation with the goal of becoming a market leader in operations management within the next five years by reviewing the performance of its competitors?
12.
What is the difference between a product and a service?
13.
Effectiveness in an operational context can be explained as.
14.
Key aspects of operations management include
15.
‘’Speed is ensuring a short lapse time between when orders are made to when they are fulfilled.” Which of the following product categories is most likely to be one of the key performance objectives in their production?
16.
An example of an operations decision is
17.
The key decisions that operations managers can relate to include which of the following? Select all applicable
18.
Data handling skills in operations can be described as
19.
Skills necessary for an operations manager include which of the following? Select all applicable
20.
Financial and accounting functions make key decisions about which operation?
21.
Which of the following is an example of a least likely capital-intensive industry?
22.
Production driving factors for intermittent operations are determined by
23.
Specific location factors in relation to facility location include. Select all applicable
24.
Select possible plant layouts. Select all applicable
25.
What is the main characteristic of job-shop layout?
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