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*Operations Management L5M9 paper 8.
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1.
An operation which is broadly up with the best in the industry is said to have achieved,
2.
An operation which provides the foundation for competitive success is said to have/be,
3.
An operation that relies on repeat business would seek to primarily focus on which of the performance objectives?
4.
You are the operations manager of a company which couriers’ letters and packages throughout the country, specialising in guaranteed overnight delivery. You charge high prices, but if you fail to meet your guaranteed delivery time you pay compensation to customers. Which of the following performance objectives apply to you?
5.
Which of the following objectives are most critical for roadside assistance services?
6.
Volume flexibility refers to
7.
Decisions about what types of business the group wants to be in, what parts of the world it wants to operate in, and how to allocate its cash between its various businesses, all relate to,
8.
Which of the following is NOT true of the growth stage of the product– service life cycle?
9.
As an operations manager, there has been complaints regarding service delivery. You would want to improve performance by measuring two of the following elements
10.
Which one of the following is likely to be a strategic level performance objective?
11.
The ability to adopt to changes in demand in an industry or market explains
12.
Which of the following is a possible way of setting performance goals?
13.
What is the major purpose of benchmarking?
14.
What can be the potential benefit of BPR?
15.
Which of the following statement is true about bathtub curves?
16.
Which one of the following statements is true about focus groups?
17.
What is the correct sequence of quality function deployment?
1. Process development
2. Product development
3. Product definition
4. Process quality control
18.
The focus of operations management varies depending on the sector and the goals of the organisation overall. Its primary aims will also be influenced by the motives of shareholders and other stakeholders. Operations management for a major manufacturer is primarily focused on reconciling which of the following?
19.
Which of the following would be the most useful for an organisation with the goal of becoming market leader in operations management within the next five years?
20.
An operations manager is trying to encourage staff to focus on adopting a 'right first time' approach. They have introduced increased quality control procedures. Will this achieve zero defects?
21.
Performance measures in operations management can include consumer satisfaction. Is this true?
22.
The so-called 'quality pioneers' of total quality management (TQM) do NOT include which one of the following?
23.
TQM expands on earlier approaches to quality management. Which of the following is ordered correctly from earlier to later ideas
24.
Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should NOT be followed?
25.
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
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