*Operations Management L5M9 paper 6

Why should Georgio ensure that the objectives are aligned to the overall vision?

What type of team should Georgio look to create to get optimum buy-in?

What is the name of the process that includes three key aspects mapping the entire production process?

What are the three aspects of the process that maps the entire production process?

What is the term used to describe the key departments that Georgio should engage with?

When Georgio spends time with the procurement team, what is he trying to understand about the ordering process?

What is the name of the analysis that Georgio will conduct which involves four factors including customer perspective?

What piece of work is Georgio planning to produce to map potential causes of quality problems?

How might Georgio conduct an analysis on the failures he uncovers?

What other aspect would Georgio have to integrate into his TQM work?

Which of the following would be the most useful for an organisation with the goal of becoming market leader in operations management within the next five years?

The focus of operations management varies depending on the sector and the goals of the organisation overall. Its primary aims will also be influenced by the motives of shareholders and other stakeholders. Operations management for a major manufacturer is primarily focused on reconciling which of the following?

Agricultural Equipment Manufacturing (AEM) has manufacturing sites and distribution centres in all continents. The organisation is growing rapidly internationally through acquisition. It has a new CPO who has been given responsibility by the board to develop a new operations strategy for the next ten years. Which of the following should be the start point for the CPO in this task?

The Taguchi loss function relates to which of the following?

Effective business continuity planning includes consideration of which of the following as a priority?

An operations manager is trying to encourage staff to focus on adopting a 'right first time' approach. They have introduced increased quality control procedures. Will this achieve zero defects?

Performance measures in operations management can include consumer satisfaction. Is this true?

Performance objectives of operations management should be primarily focused on which of the following areas? Select THREE that apply.

The board of Active Sports Products Group (ASPG) is concerned because of a deteriorating market share and falling customer satisfaction scores. Its marketing director and CPO have been tasked by the board to conduct a review and develop a plan together to improve the situation as quickly as possible, before the task becomes too great. They have formed a small project team which initially is focusing on factors which directly contribute to the retaining or gaining of customers. These factors are known to be regarded by customers as key reasons for buying ASPG's products. The project team will also focus on factors which are perceived by customers to be relevant but as long as an adequate level is maintained by ASPG there would be no impact on customer satisfaction. These factors can be summarised as

Product Layout is locating the transformation processes and resources for the convenience of inputs that require transformation or the customers who require a service. Which is an example of product layout?

The service sector has lower productivity improvements than the manufacturing sector because

A successful TQM program incorporates all the following except

A quality circle holds a brainstorming session and attempts to identify the'factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

Production systems with customized outputs typically have relatively

Continually monitoring performance for signs of need of maintenance is known as: