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*Operations Management L5M9 paper 10.
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1.
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?
2.
Under what circumstances would an 'intermittent operations' process be the most suitable?
3.
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?
4.
Below are details of 4 local manufacturing companies. For each company, you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used, and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: This company creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant, and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using. Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, Product layout, fixed-position layout
Which of the following will you put into box 7?
5.
Below are details of five companies that operate a Total Quality Management (TQM) system. For each company, select the TQM system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets, and reworking any defects will affect the bottom line
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their clients' feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process
Company 4: Within this company, there is a group of six employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, learning and Growthy Criteria, Customer Criteria.
Which of the following will you put into box 1
6.
Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
7.
Building redundancy into operational procedures increases what for an organisation? Select TWO.
8.
Below are details of five companies that operate a Total Quality Management (TQM) system. For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets, and reworking any defects will affect the bottom line
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their clients' feelings. The objective is now to improve the product's look and performance to meet these expectations
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company, there is a group of six employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once. Quality Circle, Statistical Process, Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 6?
9.
The Balanced Scorecard is a performance management approach that looks at measuring four areas of a business. Of those listed below, which is not an area traditionally measured within the Scorecard?
10.
Below are details of five companies that operate a Total Quality Management (TQM) system. For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets, and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their clients' feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company, there is a group of six employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical process , control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 8?
11.
Which of the following is not an example of Statistical Process Control?
12.
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a
13.
Inadequate production capacity ultimately leads to.
14.
An organisation's supply chain can be viewed from a system's perspective that starts with the acquisition of resources which are then transformed into products or services. Simply, put the sequence is represented:
15.
he Japanese-inspired concept of fail-safeing (poka-yoke) seeks to prevent human mistakes. Which of the following are not examples of poka-yoke?
16.
Which of the following are activities of corrective maintenance?
17.
Lincolnshire University has realised that the number of undergraduates enrolling for their programmes have increased in recent years. However, they are experiencing a shortage of lecture rooms due to a large number of students. They have decided to extend their school premises so that they can accommodate all the students who wish to study with them. ABC Limited, a construction company has been contracted by Lincolnshire University to undertake this extension project. The project managers of ABC Limited together with their operations managers work towards identifying all the tasks that need to be performed, the resources that will be required as well as the time frames by which the tasks have to be completed. Which of the following is an operations process that the two parties are focusing on?
18.
The board of Active Sports Products Group (ASPG) is concerned because of a deteriorating market share and falling customer satisfaction scores. Its marketing director and CPO have been tasked by the board to conduct a review and develop a plan together to improve the situation as quickly as possible, before the task becomes too great. They have formed a small project team which initially is focusing on factors which directly contribute to the retaining or gaining of customers. These factors are known to be regarded by customers as key reasons for buying ASPG's products. The project team will also focus on factors which are perceived by customers to be relevant but as long as an adequate level is maintained by ASPG there would be no impact on customer satisfaction. These factors can be summarised as:
1. Demand driven factors
2. Order winning factors
3. Qualifying factors
4. Market share factors
19.
Which of the following activities is most likely to have the greatest future impact on operations management within a manufacturing company?
20.
Production planning and control, within operations management, in the automotive industry will focus on which of the following as a priority?
1. Sourcing.
2. Routing.
3. Branding.
4. Scheduling.
21.
Functional level operations strategy will focus primarily on which of the following?
1. Determining corporate strategy.
2. Developing plans for other functions.
3. Integrating activities within the function.
4. Aligning with business goals.
22.
Effective planning will always ensure that the key performance objectives of operations management are achieved. Is this correct?
23.
The use of benchmarking in improving operations management commonly also involves use of gap analysis. Is this correct?
24.
Which of the following can be used as specific measures to detect points of potential future failure of processes? Select the TWO that apply.
25.
Which of the following are types of poka yoke method? Select the THREE that apply.
26.
AirCon Group (ACG) is a large manufacturer of a range of air conditioning units for both domestic and industrial use. Its supply and customer markets are worldwide and competition is fierce. ACG has decided to focus on delivering high quality products, for which it can justify a premium pricing approach, and so has a strong focus on improvement throughout its manufacturing processes. It has recently adopted a statistical process control (SPC) approach to production in an attempt to raise standards. Which of the following are the fundamental elements of such an approach?
1. Collecting relevant data.
2. Communicating results to stakeholders.
3. Adopting emerging technologies.
4. Pre-determining tolerance limits.
