*Operations Management L5M9 paper 9 Leave a Comment / By Admin / November 9, 2024 Before you begin ✍️ You are about to practice the questions set for *Operations Management L5M9 paper 9. Please put away any distractions and focus all your efforts on passing. ⏱️Time limit: 1 hour 30 minutes At the end of your examination practice, you will 📝 View your grade ✅ View the correct answers NOTE: The answers provided haven't been verified by an official CIPS-affiliated entity, therefore consider discussing your concerns with the instructor or fellow students for clarification. To begin your exam practice, wait a few seconds for the start button to appear, then tap the START button. "We're rooting for you all the way!" All the best. 😃 1. Which is the “Authority to start production on pre-agreed schedule@ in production planning Scheduling Dispatching Follow up Planning Routing None 2. When an organisation is “Internally supportive”, it is said to be Proactive instead of reactive Long-term focus to handle market changes Maximise returns and expand market share Solid foundation for competitive advantage None 3. Which level is not a level of business strategy? Functional Level Corporate Level Department level Business Level None 4. What are the 5 objectives of operations management? Speed, Quality, Dependability, Agility, cost Speed, Quality, Dependability, Flexibility, cost Time, Quality, Dependability, Flexibility, cost Speed, Quality, Delivery, Flexibility, cost None 5. Which element below is not one of the Structure strategies to deliver operations management? Supply Network Process Technology Planning and Control Facilities Capacity None 6. Which is not a stage of the Product life cycle Development stage Decline stage Introduction stage Growth stage Maturity stage None 7. How would you describe a bottom up strategy – which item would you exclude? Department strategy Corporate strategy Business strategy Functional strategy None 8. Which process is not typically a transformation process relating to the conversion process during operations? Holding Reconditioning Cutting Mixing None 9. Which item below is not a feature of services? Cannot be returned Mainly complicated Storage Not transferable None 10. Which item below is not a feature of services? Mainly complicated Not transferable Storage Cannot be returned None 11. Which formula below is called the Gross Profit Margin? Net profit / Total Revenue Total Labour cost / sales volume Revenue – Cost of goods sold / revenue Total Revenue – total expenses None 12. Which formula below is called the Net Profit? Net profit / Total Revenue Total Labour cost / sales volume Total Revenue – total expenses Revenue – Cost of goods sold / revenue None 13. Which formula below is called the Gross Profit Margin? Total Labour cost / sales volume Total Revenue – total expenses Net profit / Total Revenue Revenue – Cost of goods sold / revenue None 14. Which formula below is called the Direct Labour cost? Total Revenue – total expenses Total Labour cost / sales volume Net profit / Total Revenue Revenue – Cost of goods sold / revenue None 15. Which item is not a benefit of BPR? Faster processing speeds and order fulfilment times Improved flexibility and quality in operations processes Reduction of waste and costs in operations processes Reduction of customer interaction Improved customer focus, Service and satisfaction None 16. Which item is not one of the differences between BPR and Kaizen? Quality Process types Duration Lead person Speed of change None 17. Which type of failure is not an operations failure Design failure, Quality failure, Staff failure, Supplier failure Design failure, Facilities failure, Staff failure, Organisational failure Design failure, Facilities failure, Staff failure, Supplier failure Design failure, Facilities failure, Staff failure, Environmental failure None 18. Early detection of failure results in: More options to fix the problem and reduce risks Time to rework scrap into new products Time and opportunity to verify and validate any changes required Lower costs and reduced product/process risks More coordinated efforts between product and process design None 19. When applying failure mode and effect analysis (FMEA), the one overriding factor is the potential for the occurrence of failure. False True None 20. If a production line is unable to cope with the demands placed on it, this is an example of a: Facilities failure Design failure Supplier failure Customer failure None 21. An approach that aims to identify the product or service feature that is critical to various types of failure is: Accident investigation Critical incident analysis Failure mode and effect analysis Fault tree analysis None 22. Failure occurs due to defective parts during the: All of the above Normal life stage Early-life stage Wear out stage None 23. The reliability of an operation is normally NOT improved by which one of the following procedures? Building redundancy into the operation. Laying off employees who cause faults in the operation. Ensuring some activities in the operation are 'fail-safe'. Designing out fail points in the operation. None 24. Taylor and Deming would have both agreed that Eli Whitney was an important contributor to statistical theory management must do more to improve the work environment and its processes so that quality can be improved productivity is more important than quality Whirlpool's global strategy is a good one None Your comment matters to us😊. 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