*Operations Management L5M9 paper 9 Leave a Comment / By Admin / November 9, 2024 Before you begin ✍️ You are about to practice the questions set for *Operations Management L5M9 paper 9. Please put away any distractions and focus all your efforts on passing. ⏱️Time limit: 1 hour 30 minutes At the end of your examination practice, you will 📝 View your grade ✅ View the correct answers NOTE: The answers provided haven't been verified by an official CIPS-affiliated entity, therefore consider discussing your concerns with the instructor or fellow students for clarification. To begin your exam practice, wait a few seconds for the start button to appear, then tap the START button. "We're rooting for you all the way!" All the best. 😃 1. Which is the “Authority to start production on pre-agreed schedule@ in production planning Follow up Routing Planning Dispatching Scheduling None 2. When an organisation is “Internally supportive”, it is said to be Proactive instead of reactive Long-term focus to handle market changes Solid foundation for competitive advantage Maximise returns and expand market share None 3. Which level is not a level of business strategy? Business Level Department level Functional Level Corporate Level None 4. What are the 5 objectives of operations management? Time, Quality, Dependability, Flexibility, cost Speed, Quality, Dependability, Flexibility, cost Speed, Quality, Delivery, Flexibility, cost Speed, Quality, Dependability, Agility, cost None 5. Which element below is not one of the Structure strategies to deliver operations management? Facilities Capacity Planning and Control Process Technology Supply Network None 6. Which is not a stage of the Product life cycle Maturity stage Growth stage Decline stage Introduction stage Development stage None 7. How would you describe a bottom up strategy – which item would you exclude? Corporate strategy Functional strategy Business strategy Department strategy None 8. Which process is not typically a transformation process relating to the conversion process during operations? Mixing Reconditioning Cutting Holding None 9. Which item below is not a feature of services? Cannot be returned Storage Not transferable Mainly complicated None 10. Which item below is not a feature of services? Cannot be returned Not transferable Mainly complicated Storage None 11. Which formula below is called the Gross Profit Margin? Revenue – Cost of goods sold / revenue Total Labour cost / sales volume Total Revenue – total expenses Net profit / Total Revenue None 12. Which formula below is called the Net Profit? Net profit / Total Revenue Total Revenue – total expenses Total Labour cost / sales volume Revenue – Cost of goods sold / revenue None 13. Which formula below is called the Gross Profit Margin? Revenue – Cost of goods sold / revenue Total Labour cost / sales volume Net profit / Total Revenue Total Revenue – total expenses None 14. Which formula below is called the Direct Labour cost? Revenue – Cost of goods sold / revenue Net profit / Total Revenue Total Labour cost / sales volume Total Revenue – total expenses None 15. Which item is not a benefit of BPR? Faster processing speeds and order fulfilment times Improved flexibility and quality in operations processes Reduction of waste and costs in operations processes Reduction of customer interaction Improved customer focus, Service and satisfaction None 16. Which item is not one of the differences between BPR and Kaizen? Process types Speed of change Lead person Duration Quality None 17. Which type of failure is not an operations failure Design failure, Facilities failure, Staff failure, Organisational failure Design failure, Facilities failure, Staff failure, Supplier failure Design failure, Quality failure, Staff failure, Supplier failure Design failure, Facilities failure, Staff failure, Environmental failure None 18. Early detection of failure results in: Lower costs and reduced product/process risks More coordinated efforts between product and process design Time and opportunity to verify and validate any changes required More options to fix the problem and reduce risks Time to rework scrap into new products None 19. When applying failure mode and effect analysis (FMEA), the one overriding factor is the potential for the occurrence of failure. True False None 20. If a production line is unable to cope with the demands placed on it, this is an example of a: Customer failure Supplier failure Facilities failure Design failure None 21. An approach that aims to identify the product or service feature that is critical to various types of failure is: Failure mode and effect analysis Fault tree analysis Critical incident analysis Accident investigation None 22. Failure occurs due to defective parts during the: Wear out stage All of the above Normal life stage Early-life stage None 23. The reliability of an operation is normally NOT improved by which one of the following procedures? Ensuring some activities in the operation are 'fail-safe'. Laying off employees who cause faults in the operation. Designing out fail points in the operation. Building redundancy into the operation. None 24. Taylor and Deming would have both agreed that productivity is more important than quality Eli Whitney was an important contributor to statistical theory management must do more to improve the work environment and its processes so that quality can be improved Whirlpool's global strategy is a good one None Your comment matters to us😊. 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