At Gradezup, we strive to provide high-quality educational resources to support students in their exam preparation. Please review our refund and cancellation policy below:
1. Subscription Cancellations
- Users can cancel their subscriptions at any time through their account settings.
- Cancellations will take effect at the end of the current billing cycle, and access will remain active until then.
- We do not offer prorated refunds for unused time in a subscription period.
2. Refund Policy
We offer refunds under the following circumstances:
- Duplicate Payments: If you have been charged multiple times for the same subscription, we will issue a full refund for the duplicate charge.
- Technical Issues: If you experience persistent technical difficulties that prevent you from accessing our services, and our support team is unable to resolve the issue within 7 days, you may request a refund.
- Unauthorized Transactions: If you notice an unauthorized charge on your account, please contact us immediately for assistance.
Refunds will not be provided in the following cases:
- Change of mind after purchase.
- Lack of usage of the platform.
- Subscription cancellation after the renewal date.
3. One-Time Purchases (Courses & Study Materials)
- All one-time purchases, including study guides, practice tests, and premium content, are non-refundable once accessed or downloaded.
- Refund requests for unaccessed purchases must be submitted within 3 days of the transaction.
4. Refund Request Process
To request a refund, please contact our support team at info@gradezup.com with the following details:
- Your full name and registered email address.
- Transaction ID and payment receipt.
- Reason for the refund request.
Refunds, if approved, will be processed within 7-10 business days to the original payment method.
5. Changes to the Policy
Gradezup reserves the right to update or modify this policy at any time. Users will be notified of any significant changes via email or a notice on our website.
For further inquiries, please reach out to our customer support team at info@gradezup.com.
